Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 08 Mar 2019
VSO is the world’s leading independent international development organisation that works through volunteers to fight poverty in developing countries. Our high-impact approach brings people together to share skills, build capabilities, promote international understanding and action to change lives and make the world a fairer place.
Role overview
We are seeking a CRM Program Manager to lead a programme of work to transform VSO’s approach to managing supporter data. Reporting to the Director of Business Development, you will work with stakeholders from across organisation to validate the high level CRM roadmap already developed and drive execution of key projects such as system upgrades, creation of a single supporter view tool and rollout of Salesforce to new teams within our organisation.
Skills, qualifications and experience
Essential:
* Previous experience of leading complex programmes of work in an international context.
* Experience of managing CRM and data management projects.
* Strong stakeholder management and communication skills both written and oral and the ability to build consensus at all levels in the organization.
* Prince2 & MSP or equivalent with understanding of the full software delivery lifecycle both “waterfall” and “agile” approaches.
* Experience of supplier and contract management
* Experience of managing budgets
* Ability to prioritise own workload and that of others.
Desirable:
* Experience of working with Salesforce and Raisers Edge
* Practical experience gained within a volunteering/ Non-Government Organisation/ 3rd sector.
Competencies and Behaviour
At VSO we believe progress is only possible by working together.
Whether you want to join us as an employee, o r as a volunteer working in your own country, overseas or online, our selection processincludes an assessment based on these core competencies:
* Ability to be open minded and respectful
* Ability to be resilient and adaptive to new situations
* Ability to facilitate positive change and build sustainable working relationships
* Ability to seek and share knowledge
VSO promotes equal opportunities and values a diverse workforce. We also offer a range of benefits, including;
* A friendly and supportive office environment
* Opportunities for flexible working and working from home
* Generous annual leave of 37 days (inclusive of public holidays)
* Competitive pension with Scottish Widows
* Employee and Volunteer Assistance Programme
* Personal accident insurance
* Season Ticket Loan
* Cycle to work scheme
* Professional development
* Additional Leave for Parents and Carers
* VDU Eye Care Vouchers
This role is based in London (Kingston upon Thames).
VSO is unfortunately unable to provide sponsorship, so candidates MUST have the right to work in the UK.
VSO reserves the right to close this job early if we receive a sufficient number of applications.
How to apply:
Application URL: http://www.aplitrak.com/?adid=Yi5jaXJlcmEuMTA5NjEuMzgzMEB2c28uYXBsaXRyYWsuY29t